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April 24, 2006

Namesecure and mysql can't keep it up

So,

Our website has been down now for 6 hours starting from 3pm central. The problem seems to be the mysql server they use is down and so far, they can't get it back up.

They promise 24 x 7 phone support but to get their phone number, I need to login and I can't login because their database seems to be down, there's a pattern here.

Anyway, this blows big time. mysql seems to be the weak link in their managed hosting infrastructure. We routinely experience downtime on our site due to mysql failing at namesecure. I don't know if the problem is namesecure or mysql.

So, we're looking to jump ship and switch hosters. Problem is, who to switch to. Would they really be better? I'd trust rackspace over anyone BUT they don't split servers. So, I'd have to give em 400 bucks a month for a single server which isn't even fault tolerant. It's at least a couple of grand monthly for a 'proper' setup from my point of view which is just too much for us to pay right now.

Meanwhile, our site is still down, everytime someone goes to our site, I get an email telling me that mysql has failed. It sucks.

UPDATE:

11pm central and it's working again. The problem seems to be their mynamesecurehosting web site which seems to do security for support and mysql. That was down. The rep said the web sites were working. I pointed out that without the mysql database, what good is that? I asked what happened and what they did to make sure it didn't happen again, he wouldn't say. He also said that no company can stay up all the time which is true, but if EBay was down for 8 hours or Amazon, how big a deal is that? Granted, namesecure isn't EBay (as is clear from the downtime) but they are a web company, their only revenue generating asset is hosting. You'd think that makes it important. But, clearly, it's not. So, I reckon thats it, we're moving as soon as we can.

April 24, 2006 | Permalink

Comments

namesecure sux, period. once they were aquired by network solutions they have no support and are not receiving the revenue they need to stay in business. jump ship!

Posted by: jt | Apr 28, 2006 8:00:04 AM

We had our domain not resolving DNS from May 8th to May 30th!

They take days to answer e-mails (mostly on Thursday saying the issue has been escalated so they will need 2 o 3 more business days to answer = 1 week) and their phone number is not even included even on their site!

No (infamous) NameSecure support representative ever gave us a direct phone number... much less when we asked for a contact person and phone number for our lawyers to call.

No explanations, no nothing. If you are lucky and everything goes OK, NameSecure just works. If you have any problem at all, with NameSecure you are 100% on your own. Leaving is the only choice.

Posted by: IDEARIUS | Jun 10, 2006 8:10:00 AM

Well,
We quit, we moved our site to lunarpages and we're happier.

Posted by: Billy | Jun 29, 2006 10:12:57 PM

I have been experiencing some problems getting my email through outlook and the web based email is fine. My email box that forwards to my main email is fine and I can get that VIA POP, but my reg stuff doesn't work. One of our remote users could not clean out his email and then when I was doing it 'web based' it seemed like all of the web based emails disappeared as if he had DL't them via outlook [which is possible] Does anyone know if 'leaving mail on server' is a problem with namesecure? Or any other ideas?
TIA
-r

Posted by: Richie IT | Jul 14, 2006 11:46:43 AM

Does anyone know how to leave namesecure if they don't release the domain name? I tried to transfer, but I could not because where I am trying to move it to says they received the following message: the current status of the above domain name(s) is:
clientUpdateProhibited, clientTransferProhibited, clientDeleteProhibited

Help anyone? I would like to leave namesecure and go elsewhere, but not sure how to accomplish this. Thanks.

Posted by: Jonathan | Aug 17, 2006 1:11:52 PM

Namesecure seems to be down again. I cant access any of my URLS

Posted by: Zeus | Aug 22, 2006 6:22:04 PM

Yes they are down and this sucks big time. I just bought some software downloads and used my namesecure address. Big mistake!

Posted by: jazmaan | Aug 22, 2006 6:41:01 PM

What is happening to namesecure, our company's mail and website is hosted there? What would be the best thing to do? We are in serious troubles.

Posted by: Isabelle | Aug 23, 2006 1:56:36 AM

Hi. New here. Namesecure problems in common.
I've contacted the Virginia State Clerk and found out that Namesecure's Registered Agent is National Registered Agents, Inc., at 526 King St, Ste 423, Alexandria, CA 22314. This is who the Lawyers must contact.

The registrant's address (whoever registered Namesecure) is 487 E. MiddleField Rd, Mtn View, CA 94043 -- which is a big building that houses "Verisign" and others -- but that's where the registrant of Namesecure LLC registered from.

Whois, of course, gives some bogus info, but from the ICANN and INTERNIC sites, I got this info but haven't checked it yet.
FROM INTERNIC WEBSITE:
NameSecure L.L.C.
13861 Sunrise Valley Drive, Suite 300
Herndon, Virginia 20171
United States
(703) 668-4600
[email protected] -- HA

If anybody can check this and post info -- great. Otherwise, we must jump out of the sinking boat.

Posted by: bill | Aug 23, 2006 8:24:59 PM

As soon as I return from vacation, I will be dropping NameSecure & moving on to another service provider. They will not provide a phone number & everything done via email is at a snail's pace. Their 24/7 promise is a lie. They claim service within one business day but that too is a lie. I've not been able to get mail transferred for the last 6 days & now they tell me it'll be another 2 to 3 business days. Just as another writer said - they claim they need the extra time because the situation "escalated." Definately a fly-by-night outfit.

Posted by: Rod Manning | Aug 28, 2006 3:51:12 PM

Realized substantial email is not forwarded by Namesecure since 2 days ago and with delays of up to a few hours for those forwarded. No warning and no status update on their site. Email seems to be simply lost or kicked back to sender!

Posted by: Lew Shiong Fong | Aug 31, 2006 8:06:12 AM

Update [Day 8 of Email forwarding problem]:
Reply from NameSecure
*********************************
Thank you for contacting NameSecure Support. We apologize for the inconvenience that you are experiencing with your mail service.

Please be aware that, on occasion, other internet service providers may impact the delivery of email sent through a NameSecure mailbox.
We are working diligently with various ISPs to resolve the current issues. We expect to have this resolved shortly.
If you have additional questions please contact us at www.namesecure.com/support between 9 a.m. and 6 p.m. EST Monday-Friday.
*********************************
Well, 1 hour better than 9-to-5 and better than snail mail.

Posted by: Lew Shiong Fong | Sep 5, 2006 11:32:04 AM

email forwarding is worst for me. Mails were being returned to sender or coming in between 6 hours and 8 days after being sent. Namesecure advised me to upgrade to a Namsecure 50MB mailbox, cost me 30 bucks. Now all my mail si returned to senders, nothing gets through, two weeks I get fobbing off emails saying they are looking at it. All in all very sad

Posted by: Vince Kelly | Sep 16, 2006 4:52:49 PM

I found that with the phone number above I was able to get directly in touch with someone...a real person !!! :)

(703) 668-4600

After some serious treats I have been told that they will have my account corrected in an hour or so and that I will receive an email.

Keep your fingers crossed!!!! XXXXX

Everyone should keep people away from namesecure..no good!!!

Posted by: Thomas | Sep 22, 2006 1:31:09 PM

Does anyone have a phone number for Name Secure.....our site and e-mail has been down for 4 days with no responce to any e-mail....they have locked our domain and I can not even change to a different hosting firm.

Very frustrated and loosing business.

Posted by: Ralph Billington | Sep 27, 2006 5:54:55 PM

THIS IS THE ANSWER!

877 307 1435 (option 4) is a number I got after calling (703) 668-4600 (above) which is actually Network Solutions, where the lovely Amanda told me she could "lean" on them to give disgruntled Namesecure customers a call back! Remains to be seen, but It's great PR that Network Solutions will try to help. In the meantime they have real 24/7 phone support. I will be transferring to them (yes $5 a year more, but WELL worth it for actual support) but not before I get whatever weasely scrotumless arrogant idiot from Namesecure on the phone first to tell them why...
With further thought; if they are true to form, it will be a voice recognition system!

Posted by: nU | Oct 16, 2006 1:08:12 PM

I made the mistake of signing up with namesecure, but quickly called the number posted above to get a refund. Am I going to have trouble with the domain name, since I got that thru namesecure?? Not a good start for me, but at least I'm getting out before too much damage was done...thanks to everyone's posts!

Posted by: lynn | Nov 2, 2006 12:15:01 PM

Thanks much for the phone number; it worked. My namesecure email has been down for 20 days, and they are not allowing me to unlock my domains so I can transfer out of there. Ridiculous. Avoid namesecure at all costs!

Posted by: FormerNamesecure | Nov 15, 2006 12:39:42 PM

Namesecure. Whew, I have so many clients pissed at me and demanding help on their emails...and now Namesecure is trying to get them to pay up for $7.95 just to make their email work! These people lie, they do not give a crap, and they will screw you twelve ways to Sunday.
Try to transfer out. The law requires them to cooperate. If not, there will be an enormous class-action suit and maybe in 10 years we'll all get 11 cents.
Move to another company and do it fast!

Posted by: Mike Ashland | Dec 6, 2006 5:12:24 PM

every one suggests jumping ship, but no one is recommending a better service provider, like all of you i was happy with them since 2000 but since nov they have suddenly turned into lousy money making monsters with no regard to so called long term customer relations and business integrity, any one got a better idea who is honest in the cyber space?

Posted by: frustrated | Jan 6, 2007 10:40:07 PM

I have had great luck so far w/ go-daddy www.godaddy.com great prices, immediate 24/7 help, knowledgable support - customer service is top notch. I am convinced that no business should be doen with ANYONE that does not offer 24/7 phone support - I transferred an account from Namesecure to GoDaddy last year as a test...now, I'm locked out of my Namesecure email and no help from them..., I'm going to try to switch all accounts from Namesecure to go-daddy.

Posted by: Dan | Jan 17, 2007 5:17:37 PM

Yeah Im having some major issues with Namsecure. First their DNS up and stopped working. So we decided to transfer our domains, no dice. After 10 days we are still waiting for approval. All along, out sites are down and we are losing out big time. If this ever gets resolved, I have no clue. Perhaps www.namesecuresucks.com will pop up in the near future.

Posted by: David | Feb 7, 2007 7:41:41 PM

Please report all your name secure issues to the Better Business Bureau. www.bbb.org

We can speak volumes if we work together to get this company evaluated.

Namesecure has been nothing but trouble for me.

Posted by: Patrick | Feb 12, 2007 8:37:04 AM

Wow...I wish I had checked this site long ago.
In 2002, we signed up with namesecure.com for a
5 year domain name registration. In the meantime, our email addresses and even our physical address has changed. It expired 2 weeks ago, and I cant get it renewed, no matter how many emails I send- its been 4 days. I have set up an auto transfer once it gets released. We went with namesecure because they were in our town. What jerks these people are. My next steps are to talk with their virginia office, and Network Solutions and Verisign-- heck these guys endorse the company.

Posted by: Angela | Feb 18, 2007 7:37:34 PM

We signed up with NameSecure with 2 website registrations for 10 years (was a good deal). NameSecure discontinued email forwarding in December, which was a primary reason we went with them. Our url and email is forwarded to other sites- except, it ISN'T! I'm available to anyone that is interested in joining a class action to address the elimination of services we have already paid for. Contact me at above address.

Posted by: Mark | Feb 27, 2007 4:21:57 PM

I have been happy with Namesecure for many years, with domain names. I have a dozen or so. Back when I bought my domains, they had real phone numbers and that's one reason why I bought my names there. But,like all of you, I had to buy my email boxes a while back and none of them work. No response from emails and no phone number.

My website is hosted with Bravenet.com and they are fabulous. I have been with them for years. Check them out - their price are good and my site has never been down. Plus they have lots of website tools and services.

Posted by: gardengirl | Mar 7, 2007 3:37:10 PM

Thanks for this blog. I had been thinking of switching to them and didn't realize they were this bad. But Problem is alternate GoDaddy will shut down your web site if a big company has any sort of problem with you. No writs or lawyers. This is what happened here:

http://it.slashdot.org/article.pl?sid=07/01/26/1542218&from=rss

I can' afford my biz to be shut down because some dweeb at a big name corporation picks up the phone and Godaddy get starstruck again. Where do we go if not NameSecure?

Posted by: We are all doomed! | Mar 23, 2007 4:47:49 AM

I'm VERY SCARED! I have not been able to collect my email from NameSecure for 5-days. I am not able to log in at all. They write, "There is a problem with your account, contact customer support." I've written every day, several times and faxed them with NO RESULTS. I've even written ICANN for help.

There is no live help listed, no phone help, and they have not responded other than "auto" claiming they will be in touch.

In the mean time, I have all my monthly statements, medical invoices, Notary submissions and requests, various documents that need responses, and purchase receipts locked up with NameSecure and no information or explanation for the lock out.

The heaviest concern is that many of my domains are paid in full from 1-8 years in advance. I've looked into transfering, but they (like above) have a "Prohibit Transfer" in the system. How are they getting away with this?

Posted by: Sandy | Mar 24, 2007 7:33:20 PM

Okay, WHY are all Godaddy forwarded sites shut down today (4/6/07)? I Googled the problem and found only that around the same time last month (3/11/07) Godaddy had the same problem, related to not fixing their DNS patches or something.

Surely this isn't the same goof again? Or is something else going on? You'll also notice that Godaddy itself has no problem still being on!

I don't recall ever having this problem before over the years. Any suggestions, besides shut up and just wait it out?

Posted by: Ed Gauthier | Apr 6, 2007 11:30:01 PM

I called Network Solutions, who gave me a number for Namesecure. Beth answered and told me this isn't an official number to call as email should be the only way that customers can contact them, so through out the whole call I felt a tad strange, like I was intruding onto some secret society, or something. I told her, no one can really get through via email, so -- "You all are losing business, as people are jumping ship, and all." She was a trite concerned, and said, she would pass it on.

Namesecure used to be such a good company at one time, but what's up with their problems, and such lax concern? So far, Beth has not done what I asked her to regarding my email and site. I keep getting these windows that say I am in error. They basically want me to dismantle pop ups and blocks. Next, they'll be asking me to give them my passwords and to get rid of my firewall, or something????

Posted by: Marioac | May 16, 2007 2:52:38 PM

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